Privacy Policy and Terms and Conditions

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Terms & Conditions

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Please read these Terms of Service ("Terms", "Terms of Service") carefully before using this website (the "Service") operated by Elite Floor ad Upholstery Care LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

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By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

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SMS Text Message Terms of Service

By opting in to our SMS Text Message Service, you agree to receive messages for updates, customer care, and marketing purposes.

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How to Opt-Out:

You can cancel the SMS service at any time by texting "STOP" to the shortcode. After sending "STOP," you will receive a confirmation message and will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

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Support:

If you experience issues with the SMS service, reply with "HELP" or contact us at service@elitefloorcare.net

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Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message Rates: Message and data rates may apply. Message frequency may vary. For questions about your text or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy.

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Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Elite Floor and Upholstery Care LLC.

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We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Elite Floor Care LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

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Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had regarding the Service.

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Arbitration of Disputes

(a) Any dispute or claim arising out of or relating to these Terms, including any question regarding its existence, validity, or termination, shall be resolved by binding arbitration conducted in [Cook County, IL]. Arbitration shall be administered by a neutral arbitrator in accordance with the rules and procedures of the American Arbitration Association. The arbitrator's decision shall be final and binding.

Notice: By agreeing to arbitration, you are waiving your rights to a trial by jury or participation in a class action. Arbitration is a voluntary agreement. If you do not wish to agree to arbitration, you must stop using the Service.

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Class Action Waiver

All claims and disputes must be resolved on an individual basis and cannot be consolidated into a class action or other representative proceeding. You agree not to participate in any class action or representative lawsuit against Elite Floor and Upholstery Care LLC.

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Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide notice at least 30 days before the new terms take effect. By continuing to use the Service after the revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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Privacy Policy
Effective Date: [12/12/22]

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At Elite Floor & Upholstery Care LLC, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us by phone.

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1. Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and service address

• Details about the cleaning services you're interested in

• Any messages or inquiries you send to us

• Information about how you use our website (like IP address and browser type)

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2. How We Use Your Information

We use the information we collect to:

• Schedule and provide cleaning services

• Respond to your questions or requests

• Send you appointment reminders or updates

• Improve our website and customer service

• Occasionally send promotions or service updates (only if you opt in)

We never sell or share your personal information with third parties for marketing purposes.

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3. How We Protect Your Information

We take your privacy seriously. We use reasonable security measures to keep your information safe from unauthorized access or disclosure.

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4. Your Choices

You can:

• Ask to see the information we have about you

• Request corrections to your information

• Opt out of promotional messages at any time by contacting us

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5. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:

Elite Floor & Upholstery Care LLC
Phone: (224) 443-0729